General terms and conditions for The Norwegian Travel Company AS
1. GENERAL
These terms and conditions apply when a you as a customer ("you" og "the customer") books and purchases a service ("the Service") through Norwegian Travel Company AS ("NTC"), either electronically (by e-mail or NTCs website) or otherwise in writing (each a "Booking Channel").
The agreement between you and NTC applicable to the purchase of the Service consists of the booking confirmation for the Service, these general terms and conditions, as well as any individually agreed terms between you and NTC.
In case of discrepancy between these general terms and conditions and individually agreed terms, if any, the individually agreed terms shall prevail.
In addition, when you are a consumer, please note that this agreement will be supplemented by relevant preceptive consumer protection laws.
Further, these terms and conditions apply for booking of package travels through the relevant Booking Channel, cf. also section 11 below.
2. THE PARTIES AND NTC'S ROLE AS AN ORGANISER
These terms and conditions apply between NTC and you in terms of your use and placement of bookings via the Booking Channel made available by NTC.
NTC may use service providers and sub-contractors ("Service Provider"), In these cases, NTC will still be considered the organiser of the Services to the customer.
When you are placing a booking of a Service on behalf of a group, you confirm upon placement of a booking of the Service that you have legal capacity to conclude such agreement on behalf of the members of the group. Further, you are responsible to ensure that the members of the group are made acquainted with the rights and obligations pursuant to these terms and conditions.
In order to conclude an agreement with NTC, you must be at least 18 years old.
3. BOOKINGS AND RESERVATION MADE THROUGH THE BOOKING CHANNEL
You are responsible for filling the booking documents with accurate information and requisite details, including, if applicable, for any members of a group.
This agreement is binding to both you and NTC once you have placed a booking, paid for the Service in accordance with the payment terms and received a booking confirmation.
Placement of a booking constitute a binding offer to NTC to conclude an agreement. Following NTC's acceptance, NTC will forward a booking confirmation, including, if applicable, any other necessary documents such as a ticket, voucher etc. for the Service to be provided, to the e-mail address provided by you upon placement of the booking. Upon receipt of the booking confirmation, you are responsible for checking that dates and other important booking details and information are correctly listed.
The booking confirmation or, if applicable, the ticket, voucher etc. for the Service must be presented by you on the date of the Service.
Irrespective of the above, the agreement is not binding if the information available through the relevant Booking Channel consists of misprints and this was or should have been clear to you.
By making a booking, you agree that you are of the appropriate age, and in the event that any age restrictions apply to the booking, you confirm that you and other parties to the booking are of the appropriate age.
4. PRICE
All prices are quoted in NOK (Norwegian kroner).
The price quoted on the Booking Channel is the total price payable by the customer and includes all taxes. NTC reserves the right to correct promotional or pricing errors presented on the Booking Channel at any time and cannot be held liable for any such promotional or pricing errors which was or should have been clear to the customer prior placing a booking.
Towards customers acting in the course of trade, the NTC reserves the right to make changes to the prices, also after the conclusion of an agreement, if such price changes are due to increased costs of purchasing goods and services which are included in the Service, increased taxes and fees, currency fluctuations, fuel surcharges or other circumstances beyond NTC's control that result in price increase(s). NTC must provide a 60 days' notice in such cases.
5. CANCELLATION POLICY
The right of withdrawal pursuant to the Cancellation Act does not apply for purchase and bookings of leisure activities, accommodation and catering services booked for a specific date or specific time frame, cf. the Cancellation Act section 22, first paragraph, m.
CANCELLATION POLICY SPECIFICALLY FOR ROMSDALSGONDOLEN and FJELLHEISEN
Cancellation, changes and refund of bookings is not possible. However, and subject to availability, you may request a change of the selected date for the provision of the Service. NTC will do its utmost to accommodate any such requests. Reference is made to our contact information below.
CANCELLATION POLICY FOR CONSUMERS FOR THE REST OF THE TOURS
If you require any help or assistance with change or cancellation of a booking made, please contact us on [booking@norwegian.travel]. For cancellation of the Service the below cancellation deadline and terms apply:
- Cancellation more than 24 hours before the start of the Service: Cancellation can be made by you for no addition fee and is subject to full refund
- Cancellation 24 hours or less before the start of the Service (including if the Service is booked less than 24 hours before the start of the Service): No refund
Cancellation policy for customers acting in the course of trade
For individual bookings (14 pax or less):
- Cancellation more than 7 days to the starting date of the Service: Free cancellation, full refund
- Cancellation 7 days or less to the starting date of the Service /no show: No refund
6. FORCE MAJEURE AND UNSATISFACTORY WEATHER CONDITIONS
NTC cannot be held liable for being unable to provide the Service due to unsatisfactory or unsafe weather conditions, closed facilities or other circumstances beyond the control of the Service Provider.
In other cases of unforeseen and unavoidable events that make it impossible for NTC to fulfil its obligations to the customer (such as war, riot, blockade, natural disasters, strikes, lock-outs, import restrictions, hyperinflation, robbery and burglaries), NTC reserves the right to terminate the agreement without liability.
In the event of bad weather or other incidents beyond NTC's control, as referred to above, the Service can, if possible, be moved to other locations. In such cases, the customer shall be informed in advance of such changes and have the right to cancel the agreement.
7. SAFETY AND INSURANCE
You are responsible for abiding with any safety instructions provided to you by the Service Provider below or on site, including those communicated through warning signs or by relevant personnel. It is the responsibility of the customer to follow these instructions diligently to ensure their safety and the safety of others. NTC shall not be responsible for any loss, damage or personal injury due to a failure to comply with such safety instructions.
You are required to consider the nature of any activities included in the Service and ensure that you are fit to participate in such activities as per also the information provided through the relevant Booking Channel or on site. For group bookings, you are responsible to ensure that all members of the group are notified about and adheres to this. Any customer, incl. group members, may be excluded to participate in activities included in the Service if the Service Provider deem such participance to constitute a safety risk for the customer or the group member.
The customer acknowledges and agrees that NTC bears no responsibility for incidents or occurrences that take play beyond the scope of the Service provided. Customers are solely accountable for their own safety during the entire duration of engagement with any activities provided as part of the Service, and the customer is expected to act responsibly and diligently at all times. Furthermore, the customer participating in any activities provided as part of the Service must consider and ensure to wear appropriate clothing and footwear suitable for such activity and the prevailing conditions.
For the customers own security, we recommend taking out relevant insurances fit for the Service, for example, cancellation insurance, travel and leisure insurance as well as travel and liability insurance.
8. PRIVACY/DATA POLICY
By making a booking, you agree that you have read NTCs Privacy Policy Forskrift og pakkereiser og reisegaranti, and agree that you will provide the Privacy Policy to other persons on the booking.
Personal information provided by you will be used for the purposes of facilitating your booking(s). For more information about the processing of your personal data and your rights, NTC refers to NTCs Privacy Policy .
Furthermore, you confirm that any personal information or data you are sharing on behalf of another person for booking purposes, have been obtained with the prior consent of such person, who has apprised himself/herself of the booking terms and conditions and privacy policy of NTC and is aware of their rights in respect of such data provided to NTC.
9. LIABILITY AND LIMITATION OF LIABILITY
NTC shall only be liable for direct claims arising directly from the provision of the Service under this agreement. Any indirect, consequential, special, punitive, or incidental damages shall be excluded from liability. The customer agrees that the NTC shall not be held liable for any such indirect claims, regardless of whether such claims arise in contract, tort, or otherwise.
NTC's contractual liability for damages other than personal injury is limited to three times the paid price for the Service per customer insofar as damage to the customer has not been caused by gross negligence.
10. COMPLAINTS AND DISPUTES
If you are not satisfied with the Service provided by NTC, please direct any complaint notice by using the contact details below in section 12. Such notice shall be provided without undue delay and in no event later than 30 days from the date of occurrence of such event giving rise to such claim or compliant. If such complaint notice is not submitted within the stated time limit, NTC cannot be held liable and you forfeit your right to any refunds, price cut or similar.
Any disputes between you and NTC will be sought settled amicably.
If we fail to reach an amicable solution, and if you are a consumer, you may contact and file a complaint with the Norwegian Consumer Authority (www.forbrukertilsynet.no).
Further, if you are a consumer, complaints can also be submitted via EU's Online Dispute Resolution portal, if you are a consumer with residence in another EU-country. A complaint can be submitted here: http://ec.europa.eu/odr.
Any disputes between NTC and a customer acting in the course of trade shall be finally settled through the ordinary courts with the district court of the seat of the NTC as the legal venue.
This agreement and any disputes arising out of it is governed by the laws of Norway.
11. SPECIFICALLY FOR PACKAGE TRAVELS
NTC offers from time to time package travels in accordance with the Norwegian Package Travel Act, LOV-2018-06-15-32 ("thePackage Travel Act").
A package travel is a booking, which consists of a combination of at least two travel services. A travel service is defined in the Package Travel Act as:
(a) passenger transport
(b) accommodation that is not an integral part of passenger transport and is not for residential purposes
c) rental of cars, other motor vehicles within the meaning of Article 3 no. 11 of Directive 2007/46/EC of the European Parliament and of the Council, or motorcycles that require a driving licence in accordance with Article 4 no. 3 letter c of Directive 2006/126/EC of the European Parliament and of the Council
d) any other tourist service that is not an integral part of a travel service as defined in letters a, b or c above
In order to be considered a package travel, the arrangement must cover a period of 24 hours or include overnight accommodation.
If tourist services are combined with only one other type of travel service, for instance accommodation, this should lead to the creation of a package travel only if they account for a significant proportion of the value of the package travel, or are advertised as or otherwise represent an essential feature of the trip or holiday. If other tourist services account for 25 % or more of the value of the combination, those services should be considered as representing a significant proportion of the value of the package or linked travel arrangement.
If a package travel is formed on the basis of the customer's selection and collective payment in one single booking of different travel services made available on the relevant Booking Channel, which collectively satisfy the requirement for a package travel, NTC will hold a responsibility as the organiser of said package travel.
In the aforementioned cases, these general terms and conditions are supplemented with NTCs Terms and Conditions for Package Travels Alminnelige vilkår for pakkereiser. In case of any discrepancy between the terms and conditions herein and NTCs Terms and Conditions for Package Travels, NTCs Terms and Conditions for Package Travels shall prevail.
12. NTC CONTACT INFORMATION
NTC is a Norwegian company and operates under Norwegian law. Your booking by means of the relevant Booking Channel together with these terms and conditions shall be subject to Norwegian Law.
THE NORWEGIAN TRAVEL COMPANY AS
PB 242, Sjøgata 8 | 9008 Tromsø | NORWAY
Tel: +47 77 71 01 00
Mail: booking@norwegian.travel
Web: https://www.norwegian.travel
Org nr: 924 366 869
